CUSTOMER EXPERIENCE

At Odera Media, we believe that excellent customer experiences are the cornerstone of a thriving business. Your customer experience is more than just a series of emails and automations – it's an intentional process of personalized solutions that shape your brand's story and relationship with your clients and customers. We help you craft a smooth, memorable journey that not only delights your audience but also drives repeat business.

We understand that every customer interaction is an opportunity to make a lasting impression. By carefully designing and refining each touchpoint, we ensure your customers feel valued, understood, and excited to return and do business with you.

Let us build you a customer journey that resonates with your audience today and remains relevant as their needs and preferences evolve.

Establish

    • One-on-one consultation with a CX expert

    • In-depth analysis of specific CX issues or goals

    • Development of a tailored action plan with actionable recommendations

    • Follow-up consultation to review progress and answer questions

  • $7,250 (one time fee)

  • CX Diagnostic Report.

    Strategic Action Plan: A customized roadmap outlining actionable steps you can take to address your unique CX needs.

    Setup & Implementation

    Expert Guidance: Personalized consultation to answer your questions, offer guidance, and ensure you have the resources and knowledge to move forward.

    Follow-Up Session: A second consultation to review your progress, discuss any obstacles, and fine-tune your CX strategy.

For businesses ready to overhaul their old customer experience and create a new roadmap for success, we'll design a customer journey that consistently wows your customers and sets you apart from the competition.

excel

    • One-on-one consultation with a CX expert

    • In-depth analysis of specific CX issues or goals

    • Development of a tailored action plan with actionable recommendations

    • Follow-up consultation to review progress and answer questions

  • $5,725 (one time fee)

  • CX Diagnostic Report.

    Strategic Action Plan: A customized roadmap outlining actionable steps you can take to address your unique CX needs.

    Setup & Implementation

    Expert Guidance: Personalized consultation to answer your questions, offer guidance, and ensure you have the resources and knowledge to move forward.

    Follow-Up Session: A second consultation to review your progress, discuss any obstacles, and fine-tune your CX strategy.

For businesses who already provide good customer service but want to make it even better, we can help you identify areas of improvement and implement targeted changes to create a truly memorable customer experience.